The title of this post is supposedly about progress toward fixing my Dell computer, the one with a mini-helicopter noise in the tower. The Tech drove to my house yesterday from Ouad Cities. He had the parts the Agents ordered for fixing the noise in my PC tower.
The parts were wrong. He drove an hour to get here and was done in about 15 minutes. He looked and listened to the noise before and after removing the case cover. He knew right away it was not a software problem. He ordered the right part and now the next step is for him or another Tech to return on Monday to do the job.
There are Agents and Techs working for Dell. For 2-3 days, Agents pestered me with software shenanigans, even to the point of insisting I reset my PC. Agents never looked at my machine. I sent them the video of the PC and its racket. I’m not sure they listened to it.
I think the Dell Company pays Techs more money than it pays the Agents. That’s probably why Agents spend more time with customers, maybe distracting us with chores like PC resets.
But I’m trying to look on the bright side. The Agents are polite and trying to be helpful. They evidently know a lot about software, which can create problems for which they have a long list of suggestions. The Techs know how computers actually work as machines.
It’s a little like the difference between a couple of the reality TV shows (though the analogy is not exact). Compare the heavy wrecker operators (the tow truck guys) on the shows Highway Thru Hell and Heavy Rescue 401 to the Bigfoot researchers on the show Expedition Bigfoot.
The tow truck guys focus on getting the Canadian highways open and do it with their hands, hooks, chains, and heavy trucks. They have to know something about the physics of the job. It looks real.
The Bigfoot researchers know a lot about Bigfoot lore and what little science there is about it. The only Bigfoot you’ll ever see on the show is a doll the size of GI Joe pinned on a researcher’s backpack.
Keep looking up. You don’t want Bigfoot to drop out of a tree on you.