Yesterday I did the Walmart self-checkout thing after grocery shopping. Sena told me a few weeks ago that she saw some people abandon their full shopping carts and just walk out of the store after learning they might have to use self-checkout.
I had mentioned to Sena that I probably would try the self-checkout on a day when I had a short grocery list. It turns out that I made a slightly longer list than I intended (more than 10 items which makes you ineligible for the 10 items or less aisle). And I couldn’t think of a way to wiggle out of going to the Coralville Walmart which is promoting the self-checkout. The Iowa City Walmart is not.
When I got there, I noticed the check-out aisles had undergone a major rearrangement. The aisles were a lot wider and the self-checkout stations were designed so that you don’t have to wait directly behind somebody who might be a slowpoke—like me. There was at least a half-dozen self-checkout stations and a few regular check-out stations with long lines. There was usually no waiting for a self-checkout slot.
Prior to going to the store, I had taken a quick look at the web page “Wiki-How for How to Use the Walmart Self-Checkout.” It works almost exactly like that in a real store. I had a little trouble accidentally double-scanning an item and for some reason I couldn’t get the scale to weigh a small bag of tomatoes. But there is always somebody around to help you out.
Actually, I wasn’t aware of my double-scan until after I got home. Sena found it after checking the receipt (oops). I went back to fix that, which made it necessary to pick up a few more items—including ice cream. So, I actually did the self-checkout twice that day.
I really didn’t think the using the scanner was as much of a challenge as sacking all the items so that things like tomatoes didn’t get crushed, etc. But you can use crushed tomatoes in chili and goulash, can’t you? Don’t answer that.
I was gone most of the day doing the grocery shopping and self-checkout. The most time-consuming part of the trip was finding the items in the store. Does it make any sense to put the liquid hand soap in the pickled pig’s feet aisle?
Anyway, when you’re done at the self-checkout, you get a screen asking you to rate how good your experience was on a 5-star scale. The first time I was there, I didn’t notice it for a couple of seconds and that was a few seconds too late. The rating evaluation doesn’t stay on screen for very long. I guess they figure if it takes longer than a few seconds for you to figure out what you think of the process, the rating is bound to be on the low side.
The second time I was there, I was quicker. I gave it 4 stars, one off for having to dig through the pickled pig’s feet to find the liquid hand soap.
Go Retire Psychiatrist 
‘she saw some people abandon their full shopping carts and just walk out of the store after learning they might have to use self-checkout’ I’ve witnessed that a few times myself
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I have used self check out at several stores, but prefer not to. Most have a 20 items or less fast checkout lanes and they will let you go above that number. The most annoying feature used to be weighing all of your purchased items so that if any were removed or bagged before payment in full you had to call a staff person over. That seems to have gone away.
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I tried the self-checkout at the other Walmart in Iowa City today because I needed AA batteries. It was less well-organized than the one in Coralville. The scanner worked but the card reader didn’t. The clerk shook it, tried a left hook, right cross, etc and finally had to sort of override it. It’s still faster than waiting in line.
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